Privacy Policy

Last Updated: July 16, 2026

Welcome to Lovapetly. This Privacy Policy explains how we collect, use, store, protect, and disclose your information when you use the Lovapetly mobile application, website, APIs, and related services.

1. Information We Collect

We may collect the following information:

• First name and last name
• Username
• Email address
• Phone number
• Gender and date of birth (if provided)
• Profile photo
• Saved addresses
• Pet adoption listings
• Pet images and descriptions
• Chat messages and uploaded media
• Location information (with your permission)
• Device information, app version, and notification token
• Server logs and technical information required for security and app operation

2. How We Use Your Information

• Create and manage your account.
• Publish and manage pet adoption listings.
• Allow communication between adopters and pet owners.
• Provide customer support.
• Send OTP verification, notifications, and service updates.
• Improve platform performance and user experience.
• Prevent fraud, spam, abuse, and unauthorized access.
• Comply with applicable laws.

3. Public Information

Information shared in adoption listings such as pet photos, descriptions, general location, and profile details may be visible to other users for adoption purposes.

4. Location and Media

Location, photos, and media files are collected only when you choose to upload them or grant the necessary permissions. This information is used to provide core features of the platform.

5. Sharing of Information

We do not sell or rent your personal information.

Information may be shared only:

• With other users where required for adoption listings and chats.
• With trusted service providers assisting in app operations.
• When required by law or legal authorities.
• To protect users, animals, and platform security.

6. Payments

If you purchase premium digital services or features, payments are securely processed by authorized third-party payment providers. Lovapetly does not store complete debit card details, credit card details, UPI PINs, or banking credentials. We may receive limited transaction information such as payment status, transaction ID, and payment amount for customer support, record keeping, fraud prevention, and legal compliance.

7. Third-Party Services

Lovapetly may use trusted third-party services including cloud hosting, payment gateways, push notifications, email delivery, media storage, analytics, and authentication services to operate the platform.

8. Data Security

We use reasonable administrative and technical safeguards including password hashing, authentication controls, encrypted communications where applicable, and access restrictions to protect your information. However, no online platform can guarantee absolute security.

9. Data Retention

We retain personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, prevent fraud, maintain security, and enforce our policies. Backup copies may be retained for a limited period.

10. User Rights

You may request to:

• Access your personal information.
• Correct inaccurate information.
• Delete your account.
• Request information about your stored data.

11. Children's Privacy

Lovapetly is not intended for children under the age of 13. We do not knowingly collect personal information from children.

12. International Processing

Your information may be processed and stored in countries where Lovapetly or its trusted service providers operate. Reasonable safeguards are applied to protect your information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be published with a revised "Last Updated" date.

14. Contact Us

If you have questions regarding this Privacy Policy or your personal data, please contact us:

Email: support@lovapetly.live