Refund & Cancellation Policy

Last Updated: July 16, 2026

Upon successful payment for any premium digital product or service offered by Lovapetly, a legally binding transaction is created between the user and Lovapetly. This Refund & Cancellation Policy explains the conditions under which cancellations and refunds may be requested.

Cancellation Policy

Users may cancel a transaction only if the purchased premium service has not yet been delivered or activated. Once a premium feature or digital service has been successfully activated, the transaction cannot normally be cancelled.

Refund Policy

If you believe you have been charged incorrectly, made a duplicate payment, or did not receive the purchased premium service due to a technical issue, you may request a refund within 3 calendar days from the transaction date.

How to Request a Refund

Please provide the following details:

• Registered email address
• Transaction ID
• Date of payment
• Reason for the refund request
• Supporting screenshots or documents (if applicable)

Refund Review

Every refund request is reviewed individually. Lovapetly reserves the right to request additional information before approving or rejecting a refund request. Approved refunds will be processed to the original payment method and may take approximately 5–10 business days, depending on the payment provider or your bank.

Non-Refundable Transactions

• Premium services that have already been activated.
• Refund requests submitted after the eligible refund period.
• Incorrect information provided during purchase.
• Change of mind after successful activation.
• Violation of Lovapetly's Terms & Conditions.

Contact Us

For refund or cancellation related queries, please contact us:

Email: support@lovapetly.live